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Help & Support

WHAT IS THE PROCESS OF RECHARGING MY PHONE?

Recharge the phone in just 3 steps:

  1. 1.Enter the phone number and amount, select operator and circle.
  2. 2.Register or Log-in to your individual account and validate your identity.
  3. 3.Select payment option, make a payment and get confirmation message.

WHAT IF MY RECHARGE DOESN'T HAPPEN?

There might be numerous reasons. Here’s a rapid checklist:

  1. 1.Recharge information [number, circle, operator and amount] are duly entered.
  2. 2.Payment wasn't processed with bank or was declined.
  3. 3.Recharge got stalled.

If for any reason your payment got processed but the recharge didn't go through, most likely your money shall be in your own Recharge-online Wallet account. In case you can’t locate it there, write in to us at care@recharge-online.com mentioning your Order Number and we’d be happy to assist you.

MY RECHARGE HAS BEEN STALLED. NOW WHAT?

When you store any sum of money on Recharge-online, it's called Recharge-online wallet. It’s a safe wallet and guarantees online bill payments and recharges in even lesser than 10 seconds. You can utilize this to recharge through the toll free number or through SMS. Check the official website of Recharge-Online for further details.

IS RECHARGE-ONLINE SECURE?

All of the transactions are executed safely and no critical information regarding the payment you've made is accessible ever, by third party or any employee.

MY RECHARGE FAILED. HOW WILL I GET MY MONEY BACK?

You would definitely get your money back. Your refund is definite unless you get what you need. When recharge fails, the money gets added to the individual's Recharge-online wallet account automatically. This occurs only if the payment is effectively processed by your bank [Check Recharge-Online Wallet for more info]. Next time when you’re on Recharge-online.com, the money is made available to you for instant use. You have an option of refunding the sum back to your bank account, it can take up 21 days to reflect.

IT’S BEEN SOME TIME NOW SINCE I DEMANDED A REFUND. HASN'T YET REFLECTED IN MY BANK ACCOUNT?

We initiate all requests as soon as users hit the ‘Refund to Bank’ button. We also send an email from Recharge-online notifying you of your Bank Transaction ID. Typically, it takes at least 21 days from the date of your request of refund to reflect in My Account. Banks have different spans of time in which they process all refunds. You might check with your bank to know of the refund policies and time duration. Nonetheless, if you still have some unanswered queries, you have the complete liberty to write to us at rechargeonline.com@gmail.com

I NEED TO DOWNLOAD THE APP. IS IT FREE OF CHARGE?

It’s absolutely free. All good things are! For diverse mobile OS, we contain different apps. Get yours now. Android application is obtainable on the Google Play Store.

HOW TO CONTACT RECHARGE-ONLINE?

Email is the top and only method to reach us. We're accessible 24/7 on rechargeonline.com@gmail.com. Or you can also give us a call at +91 0343-2548008.

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